BuyHeatShrink.com
Shipping and Ordering Policies
About
Us
At BuyHeatShrink.com we specialize in sales to distributors and
medium to large OEM’s (Original Equipment Manufacturers).
Among our largest customers are Electrical Distributors and car,
truck, boat and airplane manufacturers. We will be happy to customize
your order, whether it is custom cut lengths, barcode labels or
blind drop shipping, just let us know. We’ll be happy to help.
Customer
Service
The Customer Service department at BuyHeatShrink.com is open Monday-Friday
from 8:00a.m. - 5:30 p.m. (EST). We do at times answer the phone
after hours, so please don't hesitate to pick up the phone and call
us if you have questions. Online orders can be placed anytime, day
or night, 7 days a week.
Minimum
Order Value
At BuyHeatShrink.com, we have tried to keep our minimum order value
very low. We have a $25 minimum order. In most cases, this is not
an issue since most of our spools cost more than $25. If this is
an issue, please let us
know, and we will be happy to refer you to one of our distributors.
If you are a return customer, and need us to waive this minimum
for any reason: just give us a call, we’ll be happy to try
to help you out.
Payment
Methods
BuyHeatShrink.com accepts online payments with VISA, Mastercard,
American Express and Paypal. Corporate and Government credit cards
are also welcome. We will also accept Money Order payments sent
prior to us shipping the product. Our minimum order for credit card
purchases is $25.
Customers wishing to open a corporate account must first get approved
for terms with us. Do this by selecting “Money Order”
as the method of payment and faxing your credit references to 888-619-2010.
In order to get set up on payment terms (i.e. Net 30) with us, we
require a minimum first time purchase of $200. This helps us cover
the costs of setting up your account, establishing credit, etc.
(note - If you wish to purchase less than $200 from us, you can
still do so with a credit card (the minimum for credit card purchases
is $25.)
Please note - credit cards for all orders for cut pieces, PVC heat
shrink, and Bentley Harris Protection Products will be charged at
the time of order. All orders for PVC heat shrink, cut pieces of
any tubing (except 4 foot pieces when they are the standard put-up),
and Bentley Harris orders are non-cancellable, non-returnable
Shipping
and Handling Charges
BuyHeatShrink.com ships via UPS to anywhere in the US or Canada,
except PO Boxes. Customers wishing to have us use your UPS account
are welcome to do so. We require a $200 minimum purchase (the same
as if you're opening an account with us). Shipping and handling
charges within the US (except AK and HI) are as follows:
Order Value |
UPS Ground |
UPS 3 Day |
UPS 2 Day |
UPS Next Day |
$25 to $99 |
$15.00 |
$32.00 |
$49.50 |
$85.00 |
$100 to $249 |
$19.50 |
$45.00 |
$58.00 |
$98.00 |
$250 to $399 |
$22.50 |
$50.00 |
$113.00 |
$150.00 |
$400 to $1000 |
$28.00 |
Please Call |
Please Call |
Please Call |
$1000 and up |
$100.00 |
Please Call |
Please Call |
Please Call |
Please note - Credit card orders received by phone or fax
will be charged an extra handling fee in addition to the above rates.
This extra fee will be waived for customers with established history
with us and/or customers on Net payment terms with us. This extra
fee is not applicable to web orders.
Customers placing web orders for Cable Ties with air shipping will
be contacted prior to shipping if the actual cost is higher than
what the shopping cart calculates.
International Orders - please e-mail
us for a shipping quote. Note - any import duties are buyer's responsibility.
Please note - We do NOT ship Federal Express (FedEx). Sorry, no
exceptions.
Order
Confirmation
When you place an order, you will receive a prompt online confirmation
that your order has been received, including an order reference
number. We suggest keeping your confirmation until you receive your
order just in case you need to check the order status.
Return
Policy
All orders for cut pieces or custom cut lengths (which includes
all 2:1 polyolefin lengths measuring less than 25 feet) are non-cancellable,
non-returnable. No returns will be accepted without prior written
authorization by BuyHeatShrink.com. BuyHeatShrink.com reserves the
right to charge up to a 25% restocking fee for all returns. Exchanges
will gladly be accepted (please call us first). Most of the time,
if you exchange one size for another we will waive the restocking
fee. Shipping charges unfortunately cannot be refunded, unless the
item is deemed defective by BuyHeatShrink.com. However, please keep
in mind, we do not accept ANY returns on PVC Heat Shrink Tubing,
(except if we make a mistake on your order). All returns or exchanges
must be completed within 30 days of the product ship date, and MUST
BE in "new in box" condition.
For Printers - All Dymo label printers in retail packaging are
non returnable if the packaging has been opened. Kroy and Datamax
printers are returnable under the following conditions in addition
to above mentioned conditions. All media (ribbons, tubing, etc)
are completely non-refundable if opened or used in any amount.:
Printers are returnable within 7 days (5 working days) with no
restocking fee. We must receive the printer back in brand new condition
within 7 days of you receiving it in order for you to qualify for
a full refund, less supplies (ribbon, tubing) and shipping. After
7 days, but prior to 30 days, there will be a 25% restocking fee,
and if we receive the printer after 30 days, there is a 50% restocking
fee. Any return received without the original packaging, manuals,
etc will automatically be assessed a 50% restocking fee regardless
of date of return. All printer returns must be preapproved by BuyHeatShrink.com
management. No refunds will be given after 60 days.
Privacy
Policy
Like you, we value our privacy on the internet. It is extremely
important to us that your privacy is protected. At BuyHeatShrink.com,
we take every necessary step to make sure you are comfortable with
how we operate our business. Information that we collect from you,
including but not limited to your e-mail address and personal information
will be used solely for the purposes of fulfilling and tracking
your orders. That's it. Your information will not be given to or
sold to any outside parties.
Security
We are also very serious about Security. We understand that your
credit card information is very important. That is why all of your
transactions go through a secure server. Look for the SSL (Secure
Sockets Layer) symbol at the top of the payment pages. Also, on
Microsoft Internet Explorer or Netscape Navigator, you will see
a "closed lock" or solid key at the bottom of your browser
window. Always (on this site or any other) look for these symbols
before entering your credit card information. If you still have
concerns about credit card security online, please feel free to
call us to place your order.
We hope you have a pleasant experience shopping with us!.
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